©2017 Dusty. All Rights Reserved.

SIMPLE, FAST AND SECURED ONLINE SHOPPING IN DUSTY ONLINE

  • BROWSE OUR PRODUCTS IN "SHOP NOW" AND CLICK ON THE ITEMS YOU WISH TO BUY.

  • SELECT THE STYLE, COLOR, SIZE AND/OR QUANTITY (IF APPLICABLE).

  • ADD YOUR SELECTIONS BY CLICKING "ADD TO CART", THE ITEM WILL BE STORED IN YOUR CART AUTOMATICALLY.

  • CLICK "VIEW CART", YOU WILL BE PROMT TO "MY CART" PAGE.

  • VERIFY YOUR PURCHASE DETAILS.

  • INPUT YOUR CONTACT NUMBER IN "ADD NOTE TO SELLER" AND CLICK "DONE", SO THAT DELIVERY SERVICE MAY BE ABLE TO NOTIFY YOU.

  • CLICK "CHECKOUT WITH PAYPAL".

  • IN "SECURE CHECKOUT" PAGE, ENTER THE SHIPPING ADDRESS.

  • THEN SELECT THE DELIVERY OPTION (COST MAY APPLY ON SOME OPTIONS).

  • PROCEED WITH PAYMENT IN SECURED PAGE IN PAYPAL.

  • YOU WILL RECEIVE A CONFIRMATION EMAIL ONCE THE CHECKOUT IS COMPLETED.

WHY SIGN UP WITH US? (WEBSITE REGISTERED ACCOUNT BENEFITS)

OUR DUSTY.COM.HK WEBSITE REGISTERED ACCOUNT OFFERS YOU AN EASY AND FAST WAY TO PLACE ORDERS. YOU CAN CUSTOMIZE YOUR ACCOUNT PREFERENCES AND SAVE YOUR BILLING AND SHIPPING INFORMATION FOR FASTER CHECKOUT. YOUR ACCOUNT ALSO ALLOWS YOU ACCESS TO YOUR ORDER HISTORY SO YOU CAN TRACK AND CHECK UP ON YOUR MOST RECENT ORDERS.  YOUR PASSWORD ASSURES THAT ONLY YOU CAN HAVE ACCESS TO YOUR ACCOUNT INFORMATION.

PLEASE SIGN UP NOW!

PAYMENT OPTIONS

OUR PRICE IS BASED ON HONG KONG DOLLARS (HK$), AND ALL PAYMENT TRANSACTION WILL BE MADE IN HK$.  DUSTY ONLINE ACCEPTS THE FOLLOWING PAYMENT METHODS VIA PAYPAL:

 

  • VISA

  • MASTER

  • AMERICAN EXPRESS

  • UNION PAY

  • DISCOVER CARD

 

PROMOTION CODE 

  • ADD YOUR SELECTIONS TO YOUR SHOPPING CART AND GO TO CHECKOUT.

  • CLICK ON "PROMOTION COUPON" IN "MY CART" PAGE AND ENTER YOUR PROMOTION CODE.

  • CLICK THE “APPLY” BUTTON.

  • YOUR PROMOTION CODE WILL AUTOMATICALLY BE APPLIED TO YOUR ORDER AND WILL BE REFLECTED IN YOUR ORDER TOTAL. 

 

PLEASE NOTE, ONLY ONE CODE CAN BE USED PER ORDER.  CODES CANNOT BE APPLIED TO PREVIOUS PURCHASES, SHIPPING COST AND SOME EXCLUSIONS MAY APPLY.

 

 

CHECK ORDER STATUS 

EMAIL NOTIFICATION WITH YOUR TRACKING NUMBER WILL BE SENT ONCE YOUR ORDER SHIPS.  PLEASE VISIT

 

OR LOGIN TO YOUR ACCOUNT USING YOUR EMAIL ADDRESS AND PASSWORD.  CLICK ORDER HISTORY TO CHECK THE STATUS OF YOUR ORDERS PLACED ONLINE.

 

ORDER VERIFICATION 

ORDERS ARE SUBJECT TO VERIFICATION AND ACCEPTANCE BEFORE SHIPPING.  PLEASE ALLOW 1-3 BUSINESS DAYS (NOT INCLUDING HOLIDAYS) FOR ORDER PROCESSING AND VERIFICATION.  MOST ORDERS WILL BE PROCESSED AND SHIPPED WITHIN 2 BUSINESS DAYS. 

 

FREE DELIVERY WORLDWIDE !

SHIPPING & HANDLING

  • FOR SECURITY REASONS, WE DO NOT CURRENTLY SHIP TO P.O. BOXES OR APO/FPO ADDRESSES.

  • WE DO NOT SHIP ON SATURDAY, SUNDAY OR HOLIDAYS.

  • IF YOU WOULD LIKE US TO REMOVE THE INVOICE FROM THE PACKAGE, PLEASE TO HAVE A REMARKS IN THE ADDITION MESSAGE BOX AT THE CHECK OUT PAGE.

  • ORDERS PAID BY PAYPAL MAY ONLY BE SHIPPED TO THE COUNTRY OF PAYPAL REGISTERED BILLING ADDRESS.

  • WE ARE PLEASED TO OFFER FREE DELIVERY WORLDWIDE BY S.F. EXPRESS OR HONG KONG POST OFFICE REGISTERED AIR MAIL WITH MINIMUM ORDER AND ESTIMATED DELIVERY TIME AS FOLLOWS:

    • ANY ORDERS PICK UP FROM OUR HONG KONG STORES

      • DELIVERY TIME : WITH EMAIL CONFIRMATION

    • ANY ORDERS WITH HK$500 OR ABOVE, DELIVERED WITHIN HONG KONG WITH SF EXPRESS

      • DELIVERY TIME : 1-2 WORKING DAYS

    • ANY ORDERS WITH HK$800 OR ABOVE, DELIVERED WITHIN REST OF ASIA WITH REGISTERED AIR MAIL BY HKPO

      • DELIVERY TIME : 5-7 WORKING DAYS

    • ANY ORDERS WITH HK$1200 OR ABOVE, DELIVERED WITHIN REST OF THE WORLD WITH REGISTERED AIR MAIL BY HKPO

      • DELIVERY TIME : 8-14 WORKING DAYS

  • UPGRADE TO FEDEX WITH FLAT RATE

    • ANY ORDERS WITH HK$800 OR ABOVE, DELIVERED WITHIN REST OF ASIA WITH REGISTERED AIR MAIL BY HKPO

      • SHIPPING COST : HK$100

      • DELIVERY TIME : 2-3 WORKING DAYS

    • ANY ORDERS WITH HK$1200 OR ABOVE, DELIVERED WITHIN REST OF THE WORLD WITH REGISTERED AIR MAIL BY HKPO

      • SHIPPING COST : HK$200

      • DELIVERY TIME : 3-4 WORKING DAYS


ONCE THE NOTIFICATION WITH YOUR TRACKING NUMBER HAS BE SENT, WE ARE NOT RESPONSIBLE FOR ANY LOST, STOLEN OR DAMAGED SHIPMENTS.  ALL SHIPMENTS ARE INSURED AND THE BUYER ASSUMES ALL RESPONSIBILITIES OF CLAIMS MADE WITH THE SHIPPING CARRIER.
 

  • CONTACT HONG KONG POST OFFICE DIRECT AT (852) 2921 2222

  • CONTACT S.F.EXPRESS DIRECT AT (852) 2730 0273

  • CONTACT FEDEX DIRECT AT (852) 2730 3333

  • FOR ANY PROBLEMS OR CONCERNS WITH SHIPPING, PLEASE CONTACT US VIA EMAIL AT FEEDBACK@DUSTY.COM.HK.

 

 

SALES TAX

FOR PURCHASES MADE OUTSIDE OF HONG KONG MAY BE SUBJECT TO IMPORT DUTIES AND TAXES, WHICH ARE THE RESPONSIBILITY OF THE RECIPIENT. SINCE DUTIES AND TAXES VARY BY COUNTRY AND BY WHAT WAS ORDERED, WE ARE NOT ABLE TO SUPPLY AN ESTIMATED COST. PLEASE CONTACT YOUR CUSTOMS OFFICE FOR MORE INFORMATION.

 

 

RETURNS & EXCHANGES 

ALL SALE ITEMS ARE FINAL.  REFUNDS OR EXCHANGES ARE NOT AVAILABLE FOR SALE ITEMS.  PLEASE DO NOT RETURN SALE ITEMS TO US, THEY WILL BE SHIPPED BACK TO THE CUSTOMER.

 

DAMAGED OR MISSING ITEMS

IF YOU HAVE RECEIVED A DAMAGED ITEM, OR IF YOUR ORDER WAS INCOMPLETE, PLEASE NOTIFY US WITHIN 7 BUSINESS DAYS UPON RECEIVING THE PACKAGE TO BE ELIGIBLE FOR EXCHANGE.

 

INCORRECT SIZE, COLOR, OR MERCHANDISE

IF AT ANY CHANCE YOU RECEIVED AN ITEM THAT IS THE WRONG SIZE, COLOR OR COMPLETELY DIFFERENT FROM WHAT YOU HAVE ORDERED, PLEASE NOTIFY US WITHIN 7 BUSINESS DAYS TO BE ELIGIBLE FOR EXCHANGE.

 

RETURN AND EXCHANGE PROCESS

ALL RETURNS OR EXCHANGES MUST BE UNWASHED, UNWORN, UNUSED AND IN THEIR ORIGINAL CONDITION WITH RECEIPT AND TAGS ATTACHED.  PLEASE FILL OUT THE RETURN/EXCHANGE FORM IN FULL DETAIL AND SEND IT ALONG WITH THE ITEM(S) TO THE DUSTY.  ALL PACKAGES MUST BE RETURNED PREPAID SHIPPED VIA INSURED MAIL IN A SECURE PACKAGE TO BELOW ADDRESS.  WE DO NOT ACCEPT COD. 

 

EXCHANGES

EXCHANGES ARE DEPENDENT ON EXISTING STOCK.  ITEMS MUST BE UNUSED AND UNWASHED IN ORIGINAL PACKAGING TO RECEIVE THE EXCHANGES. PLEASE NOTE THAT WE CANNOT REFUND ANY SHIPPING OR HANDLING CHARGES.

 

RETURN OR EXCHANGE AN ITEM TO OUR RETAIL STORES

ALL INTERNET PURCHASES CANNOT BE RETURNED TO OUR RETAIL STORES.  ALL DUSTY RETAIL STORES WILL NOT TAKE RESIPOSISBLITY OF PURCHASE AT ON LINE STORE.  PLEASE RETURN OR EXCHANGE TO THE DUSTY ADDRESS ABOVE DIRECTLY.  GARMENTS PURCHASED AT ANY DUSTY BOUTIQUE, DEPARTMENT STORES OR SPECIALTY STORES MUST BE RETURNED TO THE STORE IN WHICH IT WAS PURCHASED.  DUE TO SECURITY CONSTRAINTS, WE CANNOT REIMBURSE YOU FOR AN AMOUNT GREATER THAN YOUR PURCHASE AMOUNT. 

 

FREQUENTLY ASKED QUESTIONS

WHAT HAPPEN IF ORDERED ITEM(S) OUT OF STOCK?

ALTHOUGH AVAILABILITY MAY BE INDICATED ON DUSTY.COM.HK, WE CANNOT GUARANTEE PRODUCT AVAILABILITY AND PRODUCTS, NONETHELESS, MAY NOT BE AVAILABLE FOR IMMEDIATE DELIVERY.  WE RESERVE THE RIGHT, WITHOUT LIABILITY OR PRIOR NOTICE, TO REVISE, DISCONTINUE OR CEASE TO MAKE AVAILABLE ANY OR ALL PRODUCTS OR TO CANCEL ANY ORDER.  YOU WILL BE NOTIFIED VIA EMAIL AND A REFUND WILL AUTOMATICALLY BE ISSUED TO THE ORIGINAL PURCHASING PAYMENT METHOD.

 

WHY COLORS FROM WEB SITE DIFFERENT TO THE PRODUCTS?

WE HAVE MADE EVERY EFFORT TO DISPLAY AS ACCURATELY AS POSSIBLE THE COLORS OF OUR PRODUCTS THAT APPEAR AT THE DUSTY.COM.HK.  HOWEVER, AS THE ACTUAL COLORS YOU SEE WILL DEPEND ON YOUR MONITOR, WE CANNOT GUARANTEE THAT YOUR MONITOR'S DISPLAY OF ANY COLOR WILL BE ACCURATE.

 

I CHANGED MY MIND.  CAN I GET A REFUND OR MAKE AN EXCHANGE?

WE DO NOT ACCEPT RETURNS FOR REFUNDS, CREDITS OR EXCHANGES.  ALL SALES ARE FINAL. PLEASE MAKE SURE THAT YOU HAVE CAREFULLY REVIEWED YOUR ORDER PRIOR TO FINALIZING YOUR PURCHASE.

 

CAN I CONTACT YOU DIRECTLY WITH ANY QUESTIONS?

PLEASE E-MAIL FEEDBACK@DUSTY.COM.HK WITH ANY QUESTIONS REGARDING YOUR ORDER.

 

I PLACED A SUCCESSFUL ORDER BUT WHY DIDN’T I RECEIVE A CONFIRMATION E.MAIL YET?

DURING HIGH-TRAFFIC PERIODS, THERE MAY BE A SMALL DELAY IN DELIVERY OF CONFIRMATION E.MAILS.  IF YOU HAVE NOT RECEIVED AN EMAIL AFTER 1 HOUR, PLEASE CHECK YOUR JUNK MAIL FOLDER.  IF YOU THINK YOU ENTERED AN INCORRECT EMAIL, PLEASE EMAIL FEEDBACK@DUSTY.COM.HK WITH YOUR ORDER NUMBER AND LAST NAME AND WE WILL RE-SEND YOUR CONFIRMATION.  

 

DO YOU SHIP OUTSIDE OF HONG KONG?

YES. WE'RE PROUD TO OFFER INTERNATIONAL SHIPPING.  ALL OUR INTERNATIONAL ORDERS ARE SHIPPED VIA HONG KONG POST OFFICE, S.F.EXPRESS OR FEDEX.

 

CAN I ADD OR REMOVE ITEMS FROM MY ORDER ONCE IT IS SUBMITTED?

ONCE YOUR ORDER HAS BEEN SUBMITTED, WE BEGIN PROCESSING YOUR ORDER, WHICH ENTAILS A NUMBER OF STEPS.  DURING THIS TIME WE CANNOT ADD OR REMOVE ITEMS FROM YOUR ORDER.

 

CAN I CANCEL MY ORDER AFTER IT HAS BEEN PLACED?

ONCE YOUR ORDER IS SUBMITTED, WE BEGIN PROCESSING YOUR ORDER, WHICH ENTAILS A NUMBER OF STEPS.  DURING THIS TIME WE ARE UNABLE TO MODIFY OR CANCEL YOUR ORDER.

 

DUSTY ONLINE SHOPPING GUIDE